{"xsrfToken":"f31387dedac4336ce34f0d9a89e293212c1f1aaf_lout","branding":{"id":"1","key":"csm","name":"RDS Support Platform","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/acebc5be-787a-428e-9a80-1bc23809fd84/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYjI5NzY3NC0xOGVkLTQ4YjMtYjRmZi0zZjU0OGRmZjkwNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFjZWJjNWJlLTc4N2EtNDI4ZS05YTgwLTFiYzIzODA5ZmQ4NCI6WyJyZWFkIl19LCJleHAiOjE3MzQ5Nzg1MTAsIm5iZiI6MTczNDk3NzkxMH0.09t2ZdVD8PCxfgO87BlMVWkZgI8JY3FSEtlfkUGyLRM&client=2b297674-18ed-48b3-b4ff-3f548dff9076&mode=fit","logoId":"acebc5be-787a-428e-9a80-1bc23809fd84","isLogoAvailable":true,"helpCenterTitle":"Rosenbauer Digital Solutions","sharedPortalName":"Rosenbauer Digital Solutions","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Rosenbauer Digital Solutions","sharedPortalName":"Rosenbauer Digital Solutions","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0075e3","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f6240c73-632a-420b-a332-1dce915e67d9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYjI5NzY3NC0xOGVkLTQ4YjMtYjRmZi0zZjU0OGRmZjkwNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY2MjQwYzczLTYzMmEtNDIwYi1hMzMyLTFkY2U5MTVlNjdkOSI6WyJyZWFkIl19LCJleHAiOjE3MzQ5Nzg1MTAsIm5iZiI6MTczNDk3NzkxMH0.FLZjsBJ4zeowQxuZzVc_ByR0tkUBARyry9bbWUGkmdg&client=2b297674-18ed-48b3-b4ff-3f548dff9076&height=300&mode=fit","bannerMediaApiFileId":"f6240c73-632a-420b-a332-1dce915e67d9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"csm","projectId":10020,"serviceDeskId":1,"name":"RDS Support Platform","description":"<p>Welcome! You can raise a request for Rosenbauer Digital Solutions using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"9","name":"Account & Licensing","descriptionHtml":"","callToAction":"Account & Licensing","introHtml":"<p>Choose this if you have any questions regarding your account or licenses.</p>","icon":10515,"iconUrl":"https://rds-connected.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[14],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://rds-connected.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[14],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the issue you're experiencing.</p>","icon":10545,"iconUrl":"https://rds-connected.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[14],"key":""},{"id":"13","name":"Drone Registration","descriptionHtml":"","callToAction":"Drone Registration","introHtml":"<p>Form to register a drone in connection with RDS Connected Fleet drone livestreaming.</p>","icon":10504,"iconUrl":"https://rds-connected.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[14],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://rds-connected.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://rds-connected.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[14],"key":""},{"id":"10","name":"Special Topic: Wildfire","descriptionHtml":"","callToAction":"Special Topic: Wildfire","introHtml":"<p>Any question regarding our solutions for wildfire scenarios?</p>","icon":10492,"iconUrl":"https://rds-connected.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[14],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://rds-connected.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[14],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better or have a new feature idea? We're all ears.</p>","icon":10539,"iconUrl":"https://rds-connected.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[14],"key":""}],"reqGroups":[{"id":14,"name":"Support Portal"}],"orderMapping":{"3":[9,13,6,8,10,4],"2":[9,8,4,6],"6":[9],"14":[9,5,6,13,3,4,10,1,8],"4":[9,4,6],"5":[3],"1":[10,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e5b76b9f-f6c8-3b96-b38a-8ce06dfc40d4","appLinkName":"System Confluence","appLinkUrl":"https://rds-connected.atlassian.net/wiki","spaceKey":"CSM","spaceName":"Customer service management","spaceUrl":"https://rds-connected.atlassian.net/wiki/spaces/CSM","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":1,"kbLinkDomainURLs":["https://rds-connected.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYjI5NzY3NC0xOGVkLTQ4YjMtYjRmZi0zZjU0OGRmZjkwNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ5NzkxMTAsIm5iZiI6MTczNDk3NzkxMH0.3x6Xq9WFsacblEMb5LT1EdhInnOI_ioBzYYvOO3UPVE","targetCollection":"upload-project-10020","endpointUrl":"https://api.media.atlassian.com","clientId":"2b297674-18ed-48b3-b4ff-3f548dff9076","tokenDurationInMins":20}},"reqCreate":{"id":9,"projectId":10020,"form":{"name":"Account & Licensing","descriptionHtml":"","callToAction":"Account & Licensing","intro":"<p>Choose this if you have any questions regarding your account or licenses.</p>","instructions":"","icon":10515,"iconUrl":"https://rds-connected.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10072","fieldConfigId":"10188","label":"Organization","description":"Please enter the name of the organization you are belonging to (e.g. fire department, company, authority etc.).","descriptionHtml":"<p>Please enter the name of the organization you are belonging to (e.g. fire department, company, authority etc.).</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10073","fieldConfigId":"10189","label":"Affected products","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10067","label":"Connected Command","selected":false,"children":[{"value":"10074","label":"Alert Interface","selected":false,"children":[]},{"value":"10086","label":"iOS App","selected":false,"children":[]},{"value":"10087","label":"Android App","selected":false,"children":[]},{"value":"10068","label":"Windows App","selected":false,"children":[]},{"value":"10071","label":"Alarm Monitor","selected":false,"children":[]},{"value":"10073","label":"Account Management","selected":false,"children":[]},{"value":"10072","label":"Administration","selected":false,"children":[]},{"value":"10082","label":"Dispatcher","selected":false,"children":[]},{"value":"10070","label":"EMEREC Mobile iOS","selected":false,"children":[]},{"value":"10069","label":"EMEREC Mobile Android","selected":false,"children":[]}]},{"value":"10075","label":"Connected Fleet","selected":false,"children":[{"value":"10076","label":"Web","selected":false,"children":[]},{"value":"10077","label":"Hardware","selected":false,"children":[]},{"value":"10088","label":"Dataviewer","selected":false,"children":[]}]},{"value":"10078","label":"Connected Drones","selected":false,"children":[{"value":"10079","label":"Hardware","selected":false,"children":[]},{"value":"10080","label":"Software","selected":false,"children":[]}]},{"value":"10081","label":"Custom Solutions","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/9","calendarParams":{"firstDay":0,"date":"2024-12-23T19:18:30+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%d %b %Y","dateTimeIfFormat":"%d %b %Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e5b76b9f-f6c8-3b96-b38a-8ce06dfc40d4","appLinkName":"System Confluence","appLinkUrl":"https://rds-connected.atlassian.net/wiki","spaceKey":"CSM","spaceName":"Customer service management","spaceUrl":"https://rds-connected.atlassian.net/wiki/spaces/CSM","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":1,"kbLinkDomainURLs":["https://rds-connected.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYjI5NzY3NC0xOGVkLTQ4YjMtYjRmZi0zZjU0OGRmZjkwNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ5NzkxMTAsIm5iZiI6MTczNDk3NzkxMH0.3x6Xq9WFsacblEMb5LT1EdhInnOI_ioBzYYvOO3UPVE","targetCollection":"upload-project-10020","endpointUrl":"https://api.media.atlassian.com","clientId":"2b297674-18ed-48b3-b4ff-3f548dff9076","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}