{"xsrfToken":"9fc2d6f436537922d4d4b8faa70bc9243b6eb2bc_lout","branding":{"id":"3","key":"cus","name":"RDS Support Portal","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/acebc5be-787a-428e-9a80-1bc23809fd84/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYjI5NzY3NC0xOGVkLTQ4YjMtYjRmZi0zZjU0OGRmZjkwNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFjZWJjNWJlLTc4N2EtNDI4ZS05YTgwLTFiYzIzODA5ZmQ4NCI6WyJyZWFkIl19LCJleHAiOjE3NDc5MzU0NDgsIm5iZiI6MTc0NzkzNDg0OH0.XqmVZW8SOLdkXTsaf9Yc1TCLd7nHqDBb0CAumj5fl3Q&client=2b297674-18ed-48b3-b4ff-3f548dff9076&mode=fit","logoId":"acebc5be-787a-428e-9a80-1bc23809fd84","isLogoAvailable":true,"helpCenterTitle":"Rosenbauer Digital Solutions","sharedPortalName":"Rosenbauer Digital Solutions","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Rosenbauer Digital Solutions","sharedPortalName":"Rosenbauer Digital Solutions","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0075e3","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f6240c73-632a-420b-a332-1dce915e67d9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYjI5NzY3NC0xOGVkLTQ4YjMtYjRmZi0zZjU0OGRmZjkwNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY2MjQwYzczLTYzMmEtNDIwYi1hMzMyLTFkY2U5MTVlNjdkOSI6WyJyZWFkIl19LCJleHAiOjE3NDc5MzU0NDgsIm5iZiI6MTc0NzkzNDg0OH0.-wy_AMFER6VZ_2GM--oaLqBc3_nsZQqAXDfhND1SLAU&client=2b297674-18ed-48b3-b4ff-3f548dff9076&height=300&mode=fit","bannerMediaApiFileId":"f6240c73-632a-420b-a332-1dce915e67d9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"cus","projectId":10038,"serviceDeskId":3,"name":"RDS Support Portal","description":"<p>Welcome! Here you can send a request to our product support</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"33","name":"I have a suggestion for improving the product","descriptionHtml":"","callToAction":"I have a suggestion for improving the product","introHtml":"<p>Describe a new function or the modification of an existing function</p>","icon":10511,"iconUrl":"https://rds-connected.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[13],"key":""},{"id":"32","name":"I would like to report incorrect behavior","descriptionHtml":"","callToAction":"I would like to report incorrect behavior","introHtml":"<p>Describe your incorrect behavior</p>","icon":10500,"iconUrl":"https://rds-connected.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[13],"key":""},{"id":"38","name":"Intern","descriptionHtml":"","callToAction":"Intern","introHtml":"<p>Internal topics (Hardware)</p>","icon":10472,"iconUrl":"https://rds-connected.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[13],"key":""},{"id":"34","name":"Other issues","descriptionHtml":"","callToAction":"Other issues","introHtml":"<p>General questions about the product or administration</p>","icon":10466,"iconUrl":"https://rds-connected.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[13],"key":""},{"id":"27","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://rds-connected.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Support Portal"}],"orderMapping":{"9":[33,32],"13":[32,33,34,38],"12":[32],"10":[34]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e5b76b9f-f6c8-3b96-b38a-8ce06dfc40d4","appLinkName":"","appLinkUrl":"","spaceKey":"CUS","spaceName":"Customer Success Management","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CUS","serviceDeskId":3,"kbLinkDomainURLs":["https://rds-connected.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CUS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYjI5NzY3NC0xOGVkLTQ4YjMtYjRmZi0zZjU0OGRmZjkwNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc5MzYwNDgsIm5iZiI6MTc0NzkzNDg0OH0.vBoCPUwFsfw_dJIFV5Pr2FzJom9V74PzKcTJNZxx1Wc","targetCollection":"upload-project-10038","endpointUrl":"https://api.media.atlassian.com","clientId":"2b297674-18ed-48b3-b4ff-3f548dff9076","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":38,"projectId":10038,"form":{"name":"Intern","descriptionHtml":"","callToAction":"Intern","intro":"<p>Internal topics (Hardware)</p>","instructions":"","icon":10472,"iconUrl":"https://rds-connected.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Intern"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/38","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/38","calendarParams":{"firstDay":0,"date":"2025-05-22T19:27:29+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d %b %Y","dateTimeIfFormat":"%d %b %Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e5b76b9f-f6c8-3b96-b38a-8ce06dfc40d4","appLinkName":"","appLinkUrl":"","spaceKey":"CUS","spaceName":"Customer Success Management","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CUS","serviceDeskId":3,"kbLinkDomainURLs":["https://rds-connected.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYjI5NzY3NC0xOGVkLTQ4YjMtYjRmZi0zZjU0OGRmZjkwNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc5MzYwNDksIm5iZiI6MTc0NzkzNDg0OX0.zfhSAu5lJ2i7OSV0WDYydjai22Op4wZ3Q-KujVhYOoQ","targetCollection":"upload-project-10038","endpointUrl":"https://api.media.atlassian.com","clientId":"2b297674-18ed-48b3-b4ff-3f548dff9076","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2025-03-21T09:23:12.030114771Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[36,38],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Intern form","submit":{"lock":false,"pdf":false},"templateFormUuid":"4ba192f1-f8a8-4da5-9f5f-da14ab4bd45a"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"1f7e33dd-3784-4563-919b-32e9ab8aed5d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"52cbccf7-1b78-4078-8ab5-5261a02bb3b2"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"rt","label":"Beschreibung der Hardware:","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"at","label":"Anhang","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"4ba192f1-f8a8-4da5-9f5f-da14ab4bd45a"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2025-03-21T09:23:12.030114771Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[36,38],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Intern form","submit":{"lock":false,"pdf":false},"templateFormUuid":"4ba192f1-f8a8-4da5-9f5f-da14ab4bd45a"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"1f7e33dd-3784-4563-919b-32e9ab8aed5d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"52cbccf7-1b78-4078-8ab5-5261a02bb3b2"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"rt","label":"Beschreibung der Hardware:","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"at","label":"Anhang","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"4ba192f1-f8a8-4da5-9f5f-da14ab4bd45a"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=rds-connected","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9fc2d6f436537922d4d4b8faa70bc9243b6eb2bc_lout","baseUrl":"https://rds-connected.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://rds-connected.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2b297674-18ed-48b3-b4ff-3f548dff9076","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"7a034903afe14ee08733dda59c557b77","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}